Orders & shipping

How much is shipping?

Shipping is calculated by order weight and shown at checkout before you pay. Since our supplements and crystals are light, most orders ship for around $4.90–$9.90, with two speed options (Economy and Standard) at checkout.

Do you ship internationally?

Not at this time — we currently ship within the United States only. We hope to expand in the future, so join our newsletter to be the first to know.

How long until my order ships?

Orders are processed within [1–2] business days. Once your order ships, you'll receive a confirmation email with tracking so you can follow it home.

Can I return my order?

All orders can be returned within 30 days. Once we have received the returned order, the refund will be processed within 14 business days.

Is your packaging really plastic-free?

It is. All of our packaging is plastic-free and recyclable, and our shipping is carbon-neutral. Caring for your wellbeing and caring for the planet aren't separate things to us.

Can I change or cancel my order?

We move quickly to get orders out, but if you need to make a change, email us at hello@elisewellness.com as soon as possible and we'll do our best to help before it ships.

Returns & Exchanges

What's your return policy?

For health and safety reasons, supplements are final sale and cannot be returned once opened. If something arrives damaged or incorrect, contact us within 7 days at hello@elisewellness.com and we'll make it right.

My order arrived damaged. What do I do?

We're so sorry. Email us at hello@elisewellness.com with your order number and a photo of the damage, and we'll send a replacement or refund right away.

Can I return a crystal?

Because each crystal is one-of-a-kind and hand-selected, natural variation in color, shape, and texture is part of its character, not a flaw. If your crystal arrives damaged, reach out within 7 days and we'll take care of you.

Supplements

Are your supplements third-party tested?

Yes — we use clean, high-quality, thoughtfully sourced ingredients, and our supplements are third-party tested for purity and potency.

Are your supplements safe to take together?

Most of our supplements are designed to work beautifully alongside one another. That said, everyone's body and health history is different, so we always recommend checking with your healthcare provider before starting anything new — especially if you're pregnant, nursing, or taking medication.

When and how should I take them?

Each product page includes specific guidance, since timing matters. As a general rule, fat-soluble vitamins (like D3) are best taken with a meal containing fat, and minerals like magnesium are lovely in the evening as part of your wind-down ritual.

Are your products suitable for vegetarians or those with allergies?

Ingredient details are listed on each product page. If you have a specific allergy or dietary need, email us at hello@elisewellness.com and we'll point you to the right options.

Do your supplements really work?

Our formulas are built on well-studied ingredients at thoughtful, effective doses. Supplements work best with consistency and as part of an overall healthy lifestyle. They're designed to fill the gaps modern life leaves behind, not to replace good food, sleep, and movement.

Crystals & Rituals

How do I choose the right crystal?

Trust what you're drawn to. Many people choose a crystal by the quality they want to invite in — calm, grounding, clarity, self-compassion. Each product page describes the energy and tradition behind the stone to help you decide.

Will my crystal look exactly like the photo?

Each crystal is natural and hand-selected, so yours will be wonderfully one-of-a-kind. Expect variation in size, color, and texture — that's the beauty of holding something real.

How do I cleanse and care for my crystals?

There are many gentle ways to cleanse a crystal — moonlight, selenite, sound, or simply setting an intention. Keep them away from prolonged water exposure unless you know your stone is water-safe, as some are delicate.

Do crystals have proven health benefits?

Crystals are tools for mindfulness, intention, and ritual. We share the traditions and meanings associated with each stone, but they aren't a substitute for medical care. Their real power is in the pause and the practice they invite into your day.

Subscriptions & Account

How do subscriptions work?

Choose the subscription option on any eligible product to have it delivered automatically on your schedule. You'll be charged at the price and frequency shown at checkout until you cancel.

Can I cancel or pause my subscription?

Yes, anytime. Log in to your account to pause, skip, or cancel — or email us at hello@elisewellness.com and we'll help.

Do I need an account to order?

No, you can check out as a guest. But creating an account makes it easy to track orders, manage subscriptions, and check out faster next time.

Still have questions?

We'd love to hear from you.

Email hello@elisewellness.com and a real person will get back to you. You can also find us on Instagram, TikTok, and Pinterest.

Less noise. More ritual.